Charlotte, NC | Contract

A CRM business analyst for a global Salesforce team. The core focus of this position is the design, development, and on-going support of customer applications and objects within Hands-on knowledge of is a must; to include admin and configuration capabilities. This role is 80% business analyst and 20% technical (admin + configuration).

Required Skills

6+ years of experience of business analyst experience and five years of experience.

Experience with various salesforce modules including: Community Cloud and Lightning.

Ability to challenge business requirements/process and simplify solutions to utilize what is provided within the SFDC platform.

Ability to outline PRO/CON & options.

Scrum or Agile methodology experience a must.

SFDC Certification are required (certifications may vary) .

Competency in gathering and documenting business requirements.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and SME.

Experience conducting/facilitating stakeholder workshops .

Client friendliness with the ability to build and maintain trusting and value added client relationships.

Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision.

Hands-on knowledge of is a must.

Admin and configuration capabilities.


Competitive Salary

401K Plan

Health and Dental Insurance

Bi-weekly Payroll – Paychex

Advanced Technology Trainings

Stress-Free Work Environment